Updated Safety Protocols

Opening Date to Be Announced Pending Guidance from Local Authorities and Mandates

 

North Block has been recognized as the #1 hotel on Tripadvisor, Conde Nast Readers’ Choice Awards and Travel + Leisure’s World’s Best Awards for multiple years in a row.  We pride ourselves on the concept of true hospitality and do it in our own way. Our style has always been to tend to our guests’ needs as much or as little as they like.

We have spent the last two months, not only preparing for our reopening  but also, enhancing the North Block experience so that it is the best it’s ever been, at a time when you need it most. Our goal is to make you feel as  comfortable as possible while behind the scenes we are keeping you safe and well.

We feel fortunate that our intimate size and exceptional service standards allow us to truly cater individually to our guests’ needs. We understand our guests may have more questions so for your peace of mind, we want you to know specifically what we are doing.

 

A few changes to our offerings

Just prior to the shelter-in-place regulations, Chef Reddington and North Block decided to part ways after 9 incredible years. We look forward to introducing a fresh new dining concept later this year. Until then, we continue to offer a curated breakfast experience for each of our guests to be enjoyed wherever they prefer – whether it is their private patio, the dining room, our open air courtyard or  our neighbrood parks.

Our full wine and beer list will be available for orders.   Not to be missed are a few of our local restaurant favorites which our team will be prepared to share with you.

 

Prior to your stay

The North Block team   will reach out by email or phone prior to arrival to answer any questions and help curate each individual stay  for special requests, winery appointments or reservations.

 

When arriving at North Block

A touchless check-in protocol has been crafted for your arrival experience to the property.  When arriving on property, we will be welcoming you for “touchless” check-in in our lobby area. If payment  in full has already been taken during the reservation process, all that will be required is a verbal authorization of the last 4 digits of your credit card number for incidentals.  You will be escorted (while maintaining social distancing of course!) to your guest room which will be unlocked upon your arrival.

 

Housekeeping Protocol

We’ve always believed in the art of housekeeping, in fact, to the point of obsession. Cleanliness is one of our most commonly received compliments and we will continue to offer stayover and turndown service unless the guest decides otherwise. We continue to pride ourselves on our approach, however for your ease of mind, we would like to share with you our fresh housekeeping protocols.

We have allotted extra time during the housekeeping process in order to pay extra close attention to all touchpoints including light switches, fans, shade pulls, faucet handles and remote controls.

Additionally, some soft goods such as throw pillows and throw blankets will be removed from guest rooms. Please let us know if you would like any additional pillows and blankets delivered.

We will continue to offer stayover and turndown service unless the guest decides otherwise.

 

Poolside

We’re fortunate to have a spacious pool area to be enjoyed whilst adhering to social distancing requirements. Each guest room will be assigned chaise lounges and towels to enjoy for the duration of your stay. Boxed water willbe provided poolside. Additionally, our team will be monitoring and housekeeping the pool area each 30 minutes for your safety.

 

Yountville. Taste Life Here.

Yountville is a special corner of Napa Valley. The epicenter of Michelin starred restaurants, award winning tasting rooms and world class art, Yountville and it’s small-town feel has always embraced passegiatta – the art of the stroll. With everything within walking distance and access to nearby bike trails, Yountville is an ideal open air destination to be savored, even from 6 feet apart.

 

Health is wealth

All guests of North Block are legally required to report any signs of illness, symptoms or potential exposure. Anyone with a fever, showing signs of illness, or exhibiting virus symptoms will be advised to see a doctor immediately and asked to leave the property. Similarly, our team members are legally required to do the same.

 

Wearing is caring

Masks are required to be worn by everyone within the hotel, including guests, team and vendors. Our entire team is trained on the importance of taking precautions to provide a safe environment for our guests. We’ve always been good at smiling with our eyes and now we’re pros.

 

Until Next Time

Upon departure, simply drop your room key in the “check-out” at the front entrance. We will email your final folio to your email address on file. We are filled with gratitude that you’ve found your way back to us and look forward to welcoming you back again.

 

My very best,

Ty

General Manager